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When it comes to purchase orders, every school system is unique. To try to simplify the process, we’ve created some guidelines below.

Step 1: Decide what you’d like to order! If you are ever unsure, feel free to check out our Scope and Sequence on our reference page or shoot us a quick email with any questions.

Step 2: Once you know what items you’d like, email us at support@whole-phonics.com with a quote request. This email should include every item/quantity you would like, along with a shipping address. We typically respond to quote requests within 1 business day.

Step 3: After we send you your official quote (which includes shipping) send your quote to the team in charge of ordering. For many schools, this is someone in administration who will ultimately create the order.

Step 4: Send the Purchase Order to support@whole-phonics.com. This document should include all the items, totals (including shipping), billing address, and shipping address. We will typically send order receipt confirmation within 1 business day. If you do not receive confirmation, we recommend following up!

Step 5: Orders will typically ship out within 3 business days from order confirmation. We will send out tracking information once your order is on its way! 

Step 6: When you order arrives, please inspect it for quality and accuracy within 14 days. Once we see your items are delivered, we will send out an invoice to the billing address listed on net 30 terms.

For Canadian Inquiries: We work with a shipping partner to ensure that all fees, duties, and taxes are paid upfront. No surprise fees! 

If you want to send us a Purchase Order directly and skip requesting a quote, please make sure to include shipping costs in your Purchase Order! Shipping can be calculated by going to the checkout page and typing in your delivery address. The shipping cost will then show on the right-hand side of the page. For our shipping policy, please visit whole-phonics.com/shipping.If you want to send us a Purchase Order directly and skip requesting a quote, please make sure to include shipping costs in your Purchase Order! Shipping can be calculated by going to the checkout page and typing in your delivery address. The shipping cost will then show on the right-hand side of the page. For our shipping policy, please visit whole-phonics.com/shipping.

Please email support@whole-phonics.com or call 917-699-5110 with any questions.